10 Replies Latest reply: Mar 21, 2017 5:44 PM by axxxtw RSS

    New Windows 10 updates Crash SlingPlayer?

    axxxtw

      Both slingplayer for web and the online slingplayer were working just fine last night ( 15 March, 2017).  Windows 10 did an update.  I rebooted the machine after the install and then shut down the computer for the night.  Now, neither the slingplayer for web will function nor will the web application.  For that matter, neither will the sling adaptor I run as a back up.  Of course all of this stuff is for my pc.  However, the dishanywhere works on the iOS phone.  Uninstall the updates?  Anyone else having this issue?  thanks!

        • Re: New Windows 10 updates Crash SlingPlayer?
          ACC492419

          I'm also having the same issue and I also have Windows 10!

          I have uninstalled slingplayer for WEB using Chrome and Edge and also uninstalled slingplayer for desktop then re installed the slingplayer for web but still never connects to sling player, it says connecting or even some times streaming in slingplayer but never goes any farther.

          Slingplayer works fine in the iPhone App and iPad app it is only on a PC and I do have Windows 10.

          I also went a step farther and tried on a Window 7 PC that never had any slingplayer installed and after I downloaded and installed it works fine so it is only with Windows 10 that we are having the issue.

            • Re: New Windows 10 updates Crash SlingPlayer?
              ACC492419

              I called Support and Was told that they are aware of the issue and that are working on a fix.

              No Estimated Time for the Fix.

               

              But They also told me to uninstall the most recent Windows updates and that would correct the issue using Windows 10

              So I uninstalled the most recent Windows Security Update 3/15/2017 and and the Adobe Flash update and now I can view my Slingbox

            • Re: New Windows 10 updates Crash SlingPlayer?
              TigerClaw Newbie

              Same thing happening here, Though the Windows 10 App version seems to he working.

              • Re: New Windows 10 updates Crash SlingPlayer?
                zLjzzsu473

                So these updates are from the 15th and they still don't have a fix. They have to have quite a few customers affected by this, where's the support?

                  • Re: New Windows 10 updates Crash SlingPlayer?
                    HowAboutThisOne Newbie

                    Microsoft released an update today to fix the update they broke on the 15th. Either wait for it to install automatically, or go to Updates in Settings, and click the "Check for updates" button to download the fix. I wrote about it here: https://community.slingbox.com/message/202393#202393

                      • Re: New Windows 10 updates Crash SlingPlayer?
                        TigerClaw Newbie

                        Its downloading an update called Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438)

                         

                        Let's see if this fixes that.

                        • Re: New Windows 10 updates Crash SlingPlayer?
                          axxxtw

                          Thank you, HowAboutThisOne:

                           

                          I did reinstall the update that started all this non-sense and attempted to watch via SlingPlayer for Desktop and also via slingbox.com.  NO GOOD.  I then installed the update KB4015438, rebooted, and ....drum roll......The SlingPlayer for Desktop fired up just fine and so did slingbox.com and the SlingPlayer for Web both with EDGE and CHROME. 

                           

                          Back in the saddle again, although it sure would be nice if the children who do the coding for the updates REMEMBER to cover all of their bases.  As an old man IT specialist.....there when the internet was not and soon to be...and also there when "smart phones" came into being (don't own one and won't use 'em....too many inquiring minds....), it is my experience that the children who do the coding do so on a discriminatory basis:  Said discrimination being what THEY think WE should be using be it the operating system, the web browser; whatever.  They have to remember to code for any and all scenarios and despite the fact most of 'em are given in excess of a six figure annual income, they consider themselves to bel omnipotent.  They're not as we clearly saw with this coding error....and that's all it was.....a coding error.

                           

                          Too, Slingbox really isn't going to be supporting "US" in the not too distant future.  They've other things in mind.  Example:  When I phoned Slingbox tech support they couldn't even find the M1 I had just set up on February 10 and claimed all my gear was out of warranty.  They could not see or find (so they said) the M1 I had added.  Even after providing serial number and MAC address I was then compelled to provide proof of purchase as they really were not thrilled with the idea of providing tech support for the M1.  "It" got a little better after I sent them proof of purchase in addition to the serial number of my M1 and it's MAC address.  Further, the kid on the other end of the phone simply could not understand I do NOT use a cell phone!!!  The kid kept saying he could view my slingbox on his iPhone!!!! (The kid compelled me to provide the email address the M1 is assigned to as well as the password to the account!!!  I gave that data out reluctantly [...have since changed passwords....] and the "tech support" team member could not get it that he was able to view MY slingbox via his phone and what was the problem!!!  Over and Over and Over I tried to calmly explain I viewed my slingbox via a PC (actually....a laptop PC that I in turn port to the hotel room HDMI in on the room's tv....and have 1080p HD streaming forever and a day....99 times out of 100 I am NOT in the USA when I am streaming.....that's the beauty of the slingbox....).  I do not understand viewing video over a dinky "smart phone" (DUMB phone!!!) and never will.  I want my 50"+ HDTV and a/c given I'm an old man who enjoys his creature comforts....); and I want it in actual HD.

                           

                          Anyway....I'm going to be "burning in" these updates and shall report back any problems I run into.  As for now....all is well.....this old guy has his 1080p streaming on his laptop following the install of the 2nd update.....and all is right....SO FAR.  And...for those who want a direct download link for the "fixing" update here it is:  Microsoft Update Catalog

                           

                          Enjoy and report.  We gotta stick together because Slingbox is gonna forget us.  (I have MANY slingbox pro's and slingbox HD's that I still want to use....slingbox/slingmedia took away my ability to view these "older" devices via the Slingplayer for Desktop, compelling one to use the slingbox.com website...and who knows when they're going to end that party.....).  What is the most incredible is the gross amount of support provided to people who have these "smart phones" (DUMB phones!!!) and the reality the bulk of the support staff....even "Tier II" simply can't understand using a laptop and porting via cable to a big, fat hotel room tv.  I don't even know how to mirror cast and I'm not about to learn!!!  Enjoy.....