3 Replies Latest reply: Mar 16, 2017 7:50 AM by alanrichey42 RSS

    Accessing FIOS with mobile app for Android and iPhone

    vtpw
    Visibility: Open to anyone

      My cable system is FIOS. My cable box is Arris IPC1100P2.

       

      I have the free app installed on my PC, Amazon Kindle Fire, and iPad. On these devices, when I click the remote graphic in the app I get a pictoral representation of the remote. My FIOS feed starts with a black screen with a floating graphic that I need to press "Menu" to get to FIOS programming. With the pictoral rep of the remote, I am able to press the "Menu" button and I get to my programming. Slingplayer works fine.

       

      I also have the free app installed on an Android phone and an iPhone. With these devices, when I click the remote graphic in the app I get the D Pad, Key Pad, All options presented instead of the pictoral remote. I can not figure out how to get to the "Menu" button on these applications and thus am stuck with the black screen/floating graphic and can't get to FIOS programming.

       

      Does anyone know of a solution?