3 Replies Latest reply: Nov 15, 2011 11:10 AM by rhernandez50 RSS

    Unable to watch Error W213


      Hey there. I've had my slingbox solo set up for about 6 months now, and this is the first time I've had major issues I haven't been able to figure out. I get error W213 which basically says try again if that doesn't work it may be because of a slingcatcher or slingplayer mobile. The issue is I have neither of those items for viewing (just slingbox.com).


      I'm remote from where my slingbox is and was troubleshooting with my family where we reset the router, unplugged the slingbox multiple times, and vairous other things. It shows my sling has a critical status in regards to connecting to slings networks, and I can't think what else we could try other than a fullblown reset (which I'd LOVE to avoid at all costs).


      Any suggestions that I could do easily (and remotely)?

        • Re: Unable to watch Error W213

          Hi, toddbodene


          Make sure to check this link and follow the recommended steps in order to fix this issue.


          What to do if your Slingbox connection drops

            • Re: Unable to watch Error W213

              I get the same message from both work and home (I'm traveling abroad  right now and work and home are on different ISPs and both outside the  US). The weird thing is that I can connect using SlingPlayer Mobile for  Android from behind the same access points at both places so it's  definitely not my connection at either place or a router/firewall issue.  I also disabled my PC's firewall to ensure that wasn't causing a  problem and even disabled IP6 on the wireless network adapter.


              I'm  on Windows 7 Ultimate x64 - fully service packed with auto-updates. I'm  using a Killer MIMO wifi card but it also happens if I connect to the  LAN from both places.


              And, I cannot connect using either the web/Firefox plugin or the stand-alone SlingPlayer app for Windows.


              So  to be clear, no luck at all from PC regardless of ISP, location,  firewall, or router. But luck from the same places from my Galaxy Tab  using the Android version of SlingPlayer mobile.


              So exactly what does W213 mean? The description of it is vague on the support site.

                • Re: Unable to watch Error W213

                  I've also located error code

                  [Advanced users: the error code is 0x92340011.]


                  Which states something about connection timeout. Is there a way to increase the timeout in the registry?  Seems odd that this isn't a problem on SlingPlayer Mobile on Android  but is a problem on the Windows client and the Firefox plugin.