1 Reply Latest reply: Mar 10, 2017 2:07 AM by SlingSupportRosa RSS

    Should I Return It or Wait

    irkengir

      Hi,

       

      My old HD Pro is dying so I picked up a 500 as a replacement.  Also, I recently moved and have a new cable box, a Comcast - Arris AX013ANM, and unfortunately, this model is not on the list of cable boxes the 500 recognizes.  I tried to enter a different model hoping it would be close enough to work, but haven't found anything yet.

       

      My questions are:

       

         - Will there be an update soon which will include the AX013ANM, if so, how soon until it is available?

         - Is there a model number I can use that is close enough to the model I have until an update is available?

         - Am I fooling myself waiting for an update and should consider return the 500 and get used to staring at a blank screen?

       

      Thanks!