Wow, this is crazy! - my daughter is in Singapore and the Slingbox is in NJ- she is having the same issue of connecting to someone else's Slingbox - it seems each time she logs in it first says Hello, xxx.... (which is the correct user ID) and when she clicks Watch, it changes to Hello, zzz... (someone else) and it accesses the other person's TV (it is a different someone else each time she logs in) - if click on Support at this point, it shows the proper Slingbox address, but if go into Profile/Slingbox directory, it shows the other Slingbox address - I will have her delete that Slingbox and add ours when she gets up (its 6PM Sat in NJ, 7AM Sun in Singapore) and see how it goes - if that doesn't work, I'll have her try uninstalling/reinstalling the Sling add-on - will let you know how it goes...
My slingbox as been working fine for several months until last night.
Message was edited by: joyoung Meant to say - I have checked and MY slingbox is the only one attached to my account. I also changed my password, in case the account had been hacked into - made no difference. This is REALLY frustrating,,,,,
I also checked and my slingbox is the only one connected when
my daughter in Singapore has this problem - I was wrong in my
prior post - after clicking "Watch" the "Hello xxx@..." (the correct
user ID) switches to "Hello, zzz@... " (someone else - and it is
usually someone different than the last time my daughter logged
in) - if then click on "Options" it shows the other person's Slingbox
address, but when look in Settings or Profile/Slinbox directory, it
shows the proper Slingbox address - I had my daughter disable
the Sling Web Activex and log in again - this made the web site
re-install Sling Web Activex - unfortunately this did not work.
She is going to call Sling at (877) 467-5464 (open 7AM - 7PM
Pacific Time, 15 hours behind Sigapore) when she gets a chance
to have them take over her PC to see the issue for themselves
(will probably cost $29.99, but worth it if it solves the issue) -
maybe enough calls about the issue will make them think that
maybe this is a Sling software problem... will let you know
if/when it is resolved and give the fix if my daughter can explain
it to me.
I haven't found any email for support (unbelieveable!) - here's the main
phone number and a couple of addresses...
Sling Media, Inc.
1051 E. Hillsdale Blvd, Suite 500
Foster City, CA 94404
+1 650 293 8000 begin_of_the_skype_highlighting +1 650 293 8000 end_of_the_skype_highlighting
+1 650 293 8800 fax
Research and Development
Sling Media Pvt. Ltd.
PSS Plaza, #6 Wind Tunnel Road
Bangalore 560 017
My daughter's slingbox is now connecting to our slingbox thanks to
information from Rafael - here is what he said to do:
have your daughter download the Slingplayer application
from the link below and ask her to try to use it and see if the issue happens
there as well.
this does not fix the web application, but she is able to watch our TV
via this desktop application - she will try something Rafael suggested
to try to fix the web app when she gets a chance...
I am in Thailand, and am having the exact same issue. Exactly the same thing is happening to me on WATCH. I just downloaded the legacy Sling player, and so far it seemed to be working ok.
It is very disconcerting though, to have this happen. I really hope Sling can stay in contact with us on this issue and figure the cause and the solution...
Just the thought of someone else being able to connect to my Directv box, and can purchase movies and run up my bill, is scary to say the least....