3 Replies Latest reply: Feb 20, 2017 12:52 PM by alanrichey42 RSS

    SB 500 setup...Cannot enter model number

    rtb

      Provider in Chicago is USA DirecTV.  DirecTV Receiver Model is H25.

      During setup, Satelite , MFG = DirecTV.  The next screen requires a model number, but no button on the remote brings up a keyboard and the Next button cannot be pressed...only the Back button.

       

       

      The problem is a Model number is Required, but I cannot enter.

      When I say "keyboard" I am referring to the online keyboard that appears elsewhere during the setup process when variable input is required.  For example when you enter a network password.