2 Replies Latest reply: Mar 22, 2016 11:38 AM by kpdrairecheck RSS

    The channel guide does not match the sling box channels

    la2030

      The channel listing on the sling box channel guide  does not match the channels visible with the sling box. I only have two cable providers in my area and I tried both just in case but none of them worked. Less than 20% of the channels in the guide are visible via the slingbox. The channel guide does not list channels as decimals (example 13.1). The remote control of the slingbox lists channels in decimals. (example: 43.127).  Is there a way to program the remote control to match the channel guide listing?  It is possible that Slingbox uses an obsolete channel listing that does not correspond to the actual listing?

      I would appreciate suggestions.

        • Re: The channel guide does not match the sling box channels
          Apprentice

          Hi, la2030

           

          First, we recommend you to reconfigure your TV source one more time and make sure to use the right Zip Code for your Slingbox location. If the information does not match, we encourage you to check the www.zap2it.com website in order to verify the available cable service providers.

           

          Now, if you are getting less channels than you usually get, this might be related to any kind of encryption. We encourage you to check the following link. You will get some steps to follow.

           

          Fewer channels with Clear QAM

            • Re: The channel guide does not match the sling box channels
              kpdrairecheck

              I'm having the exact same problem... using a Slingbox HD Pro 300.  The HD Pro is connected directly to the cable coming into the house.  The cable system recently converted to an all-digital format that required me to rescan my TV.  When I tried to do the channel scan on the HD Pro, even though I know that I entered the correct zip code, the database of cable providers was woefully outdated.  When I went to the zap2it.com website, it properly listed the cable system available in our area.  I also know some of the higher-ups at the cable company, and they told me that they have sent updated information to the channel guide providers, so I know that the information on zap2it.com is up to date.  However, the HD Pro is showing me information that is at least 5 years old!

               

              Is there any way to do a manual channel scan on the HD Pro, like the manual scan I can do on my TV?  Or, how about forcing an update of the cable providers in Slingbox's database?