2 Replies Latest reply: Jan 4, 2011 11:36 AM by Mikelr1 RSS

    Error 1721 during install


      I am trying to install to an HTC Ozone running Windows mobile 6.5 from my laptop running Vista Enterprise edition. When the installer runs, it crashes with an error window showing "Error 1721. there is a problem with this Windows Installer Package. A progeam required for this install to complete could not be run. Action: DWUS_Bootstrap.C3A146F5_4B48_11D5_A819_00B0D0428C0C, location: C:\Program Files\Common Files\InstallShield\UpdateService\, command: C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe -bootstrap"


      Has anyone else encoutered this? Is there a fix? I see that there is a manual installation by copying the CAB files to the phone, but I can't find a link to the files for the manual install anywhere.


      Thanks for any help


      Mike Rush