1 Reply Latest reply: Dec 28, 2010 2:22 PM by Fofo RSS

    No Video via Component Input  ***SOLVED***

    bbm3

      Equipment:

      DirecTv HR 21-700

      Slingbox PRO-HD

       

      History:

      I had a Slingbox SOLO working yesterday no problems.

      I exchanged the SOLO for a PRO-HD today.

      Setup does not see the component input. Audio is okay.

       

      What I have tried:

      Removed the HDMI cable from HR 21-700 to monitor. Rebooted Slingbox.  Still no video only audio.

      Connected composite cable from HR 21-700 to Slingbox have video and audio.

      Rebooted HR 21-700 and Slingbox using a different component cable, HDMI still disconnected. No Video only audio.

      Deleted SOLO from my directory.

      Reset Singbox to factory configuration.

       

       

      I am out of ideas

       

       

      **UPDATE 11 DEC 2010**

       

      First off Slingmedia tech support was first rate.

      I read for hours and finally caved and called tech support.

      After Luis logged onto my desktop he determined my HD-PRO needed to be replaced.

      Yesterday I exchanged it set up the new one and had the same problem, no video via component.

       

      This morning I moved the HD-PRO and a DirecTV receiver to the mechanical room

      where my satellite and data distribution panels live.

      I connected the Ethernet port of the HD-PRO directly to the router bypassing switches

      and so far so good!

      Ultimately I want to move the hardware back to the den but in the meantime I have it working.

       

      BTW the iPad app is working great locally.

       

      Hope this may help others.

      BB

       

      Message was edited by: bbm3