2 Replies Latest reply: Dec 14, 2010 6:27 AM by ragingd RSS

    cannot connect with slingplayer mobile outside of my network

    ragingd

      For the past week now I have tried everything to connect with my Motorola Droid 2 over wifi and 3g with verizon wireless away from my network. When I launch the app it gets stuck at the starting phase and never starts. It tells me "Connection failed. Make sure your phone and slingbox (Pro HD) and phone are connected to the Internet. I have very good signal from the phone and everything is setup with my router (Westell 7500 Verizon DSL).

       

      I setup the slingbox and router for port forwarding through Slingplayer for Windows and through slingbox.com. The router is setup with port forwarding for port 5001 and through the ip adress that was provided through the sling box and the router which was 192.168.1.254.

       

      I also tried resetting both the router and the slingbox. Still I can't connect to the slingbox. I know the port is open because I checked at canyouseeme.org. The port is open.

       

      Can someone please help me with this problem. I appreciate any help that is provided. Thank You in advance.

        • Re: cannot connect with slingplayer mobile outside of my network
          cpeek24

          I too have the same exact problem...  I have a Verizon Westell 7500 and a Verizon Droid 2 with the Sling Mobile app and while I can view slingplayer on my pc and laptop at home on my own network, I am not able to view it on my 3g Droid 2 or my laptop when I am outside my home.

           

          According to the "Sling Media Support" page for my slingbox, I'm apparently all set-up for internet viewing and port 5001 is open and forwarding yet I get nothing when I leave my home.

           

          I'm guessing there is some firewall or barrier here because I can view Sling Mobile when I have the WiFi going here at home but anywhere else? Nada for the sling mobile.

           

          A google search of this seems to indicate that this is a widespread problem with people who have verizon's westell 7500 router but there are no answers to be found as to how to correct the problem...  hopefully someone out there can help!  It would be greatly appreciated.

            • Re: cannot connect with slingplayer mobile outside of my network
              ragingd

              Sorry cpeek24 for taking so long to respond. My problem was resolved. I called the contact number from slingbox.com. The problem was with the MTU settings within the router but I dont remember what it was changed too. I remember someone on the forums talking about the MTU settings and how they help him resolve the same problem. Just do a search and youll find it. Also know if you going to call them for assistance, make sure you within 90 days of when you bought or registered your slingbox. I think they may charge you for help if its past that time.I hope this helps. If you need my help just let me know.