Try to use slingbox but when it states that it is streaming the ktps does to go above 2 had contacted home and when i try to access slingbox the red light comes on firstname.lastname@example.org
We need to get more details about this. How many kbps are you getting when you connect remotely. Do you see any error message?
If you can connect to the Slingbox but you only can get 2-8 kbps, it could be an issue with the MTU size at the Slingbox location, please take a look at this thread