3 Replies Latest reply: Dec 18, 2010 1:00 PM by Loaded RSS

    Disappointed in Mac Support

    DerekSt

      I have been a Slingbox Pro user for about 3 years.

      I use the Slingplayer on Mac, and the (expensive) iPhone app. 

       

      I read that the new iPad app will require a newer unit, and while I didn't really want to upgrade I decided I would in order to support a company whose product I enjoy.

       

      So, today I bought a SlingBox Pro HD (at full retail price) and I have to say that I am quite dissatisfied with the experience.

       

      1. I set up through the existing SlingPlayer Mac app to find that I won't get any HD:
        Screen shot 2010-11-21 at 1.21.49 PM.png
      2. I visit the web page and discover that it won't work unless I downgrade Safari to run in 32-bit mode.

       

      Come on guys - this lack of support for the fastest-growing computing platform is reprehensible.

       

      I am very unhappy and feel like a sucker for "upgrading" this unit.  The visual quality I'm getting on the computer and iPhone is no different than what I was getting on the Pro.  Is there really a reason that the iPad needs Pro, or was this just a ploy to drive upgrades?

       

      • I don't want to watch Slingbox in a webpage.  I want to use native apps.
      • I expect the Mac client to get the same care and attention that the Windows client does.
        • Re: Disappointed in Mac Support
          DerekSt

          Argh...making matters worse, the video freezes every 5 seconds or so, something the old red Pro unit did not do.  (It does this on web, iPhone and Mac.)

           

          Anyone else have this problem?

            • Re: Disappointed in Mac Support
              TheKozaks Newbie

              I also currently have a Slingbox Pro HD and have been (and continue to be) DISGUSTED by the lame-a** Mac support from Sling since DAY ONE and the utter MISNOMER of the Pro HD being either PRO *OR* HD (no HDMI and pathetic Mac support should warrant BIG RED warning notes on the specs and description, at the very least).

               

              The Mac player ALWAYS lagged and never got any HD support and now they KILLED IT (to make matters worse, they are trying to route you to only use their web player, but the plugin download server has been dead for lord knows how long, but at least all day today).  However, when the Mac player works, it works well for me even if sometimes grainy/analog looking (full screen mode).  The only freeze(s) I ever had were due to the network/internet issues at the Sling home, or my remote end or somewhere in between.  Another thing that might not be noticed, but will KILL SlingPlayer is when Time Machine runs its backup.  It drove me nuts for about a month until I figured it out and now disable TM before/while using SlingPlayer!

              Maybe check Activity Monitor (/Applications/Utilities/) and see if something is sucking-up cpu/RAM?  Otherwise, check your network for a chatty/greedy device/connection (someone playing Call of Duty on PSN or XBox LIVE, or maybe streaming Netflix, etc.)?

               

              On the other hand, I have had no troubles setting-up and viewing on my iPhone.  However, it looks like Sling is going to further kick Mac/Apple users by making them pay $30 for the iPhone app and then another $30 if they also have an iPad.  I've not seen such egregious double-dipping since George on Seinfeld!

              Perhaps those who own/purchase the top-of-the-line Pro HD should get a discounted or free copy of any mobile app(s)?

               

              Were it not for the iPhone app (pricing aside), and it working on 3G again (blame AT&T for that on/off/on nonsense!), I'd have eBay'ed mine long ago...

              • Re: Disappointed in Mac Support
                Loaded

                I too get the frozen glitch after using my fast forward DVR function on speeds greater than FF 2. Then I must physically reboot the slingbox. Very very frustrated.