2 Replies Latest reply: Oct 27, 2011 9:37 AM by rcharlesworth RSS

    Error: 0x92370001 again

    rcharlesworth

      Dear Slingbox support.

       

      I have been without any access to my Slingbox pro for months now.  It was just working fine and then suddently stopped working after 9 months.  I have read other forums on this error and you still have not provided any of us with a solution.  What is wrong with your product?

       

      I did think it was my modem and so replaced it.  I have checked the power supply to the slingbox with a volt meter.  Seems ok. I have hard reset the slingbox and that worked for about 5 minutes and then the old error came back to haunt me.  Here it is:

       

      • Error: 0x92370001
      • Context: 20
      • Operation:110

       

      Is there a support number that I can call?  I can't find that.

       

      In theory the slingbox is a great product but if I can't get it to work what is the point? Please please can you help us?

       

      Kind regards

       

      Robert

        • Re: Error: 0x92370001 again
          Apprentice

          Hi, rcharlesworth.

           

          This error means that the Slingbox has lost the Internet Viewing settings. We recommend you to check the following link in order to know how to set up your Slingbox PRO for Internet Viewing.

           

          Slingbox PRO Internet Viewing

          • Re: Error: 0x92370001 again
            rcharlesworth

            I thought I would share my experiences and eventual solution by a process of elimination.

             

            A bit of background in that the slingbox at my parents house and I live in the US, so there its not always easy to check things at both ends.

             

            Working with a friend we checked to make sure the unit was getting enough power with a voltage meter and it was.

             

            I set up a manual direct connection as described in the link above, but while a good idea it did not solve my connectivity problem.

             

            Again and again the connection would drop.  We tried leaving a computer running 24/7 to ensure the connection was not broken.  Still did not work.

             

            Finally we worked out that the modem was faulty and the connection dropped.  We replaced the modem and that seemed to work in the main but still occassionally it dropped or the set top box froze and it needed a reboot.

             

            Now if there is a problem I can check things to see what is wrong.

             

            1st I now know my routers remote access ip address and so I check if I can access it.  If I can then I know the internet connected properly.

            2nd check the virgin media site to see if there are any outages in the area https://my.virginmedia.com/faults/service-status

            3rd log onto slingmedia support.  There it might tell you the fault number as they ping the slingbox regularly.

             

            4th Now as you know the IT solution for everything is to reboot (or swith off the modem and router, wait a minute then switch back on).  Now that ain't easy if the parents are away or its in the middle of the night given the time difference in my case.  So I dug around and found this solution.  I bought a phone switch http://www.technotrend.co.uk/pages/ss_products/phoneswitch.htm I have my set top box, dvr, slingbox, router and modem all connected to the phone switch.  Now if all else fails I can dial up the switch and remotely switch everything off, wait a minute and call back to switch it on again. So far I have no further problems with accessing and streaming from the slingbox.

             

            Hope this helps.