4 Replies Latest reply: Mar 31, 2017 2:14 PM by MJT RSS

    The Connected Video Signal is not supported message with TV Off

    hls811

      I've had my 350 for a while now and just started to experience this issue.  I have the 350 connected to a Verizon FiOS STB and then router to a TV.  If the TV is powered on I'm able to also view the same content on my iPad/Firestick/phone.. If I turn off the TV then I lose video and get  "The Connected Video Signal is not supported"  message - but I do get audio!  If I power the TV back on, the picture comes back onto my devices.  I've tried 1080P, 1080i and even 720p and 720i settings on my STB but none of them make a difference, same result.