This is my suggestion for you.
What to do if the troubleshooting above doesn't help
Just call us! There are links below this page and above to the right with our contact information. If these steps haven't resolved your issue, we'd like to try to help determine if you have a hardware issue.
If you call us for help and are outside your 90-day complimentary support period, we will initially charge you for support, as per our Paid Support options (see article below for details).
However, if we determine that your issue is a warranty hardware issue that we cannot resolve over the phone, we will:
Replace the Slingbox SOLO for free.
Refund the support fee you purchased.
When you call us, please note that our Support Professionals may go through additional troubleshooting steps - some that you may have already performed! We require that you are at the physical location of your Slingbox. Please be bear with us while we verify the cause of your issue.
If we are able to fix your issue over the phone, please note that the support fee cannot be refunded!
I hope it helps.