5 Replies Latest reply: Aug 2, 2012 7:01 PM by adamsmash RSS

    Error updating firmware

    brewcat59

      Hi Folks,

       

      I am trying to update a slingbox that we haven't used in a year.  When I go through the setup on the slingbox web site, I get to 51% and after about 20 minutes or so, get a message saying "error updating firmware".  Can't get past it....Any ideas?

        • Re: Error updating firmware
          flanagkm

          I realize this is a horrible response to this post but I got this EXACT same problem.  Eventually I got it to work so if you're as frustrated as I was you'll probably try anything.

          Steps:

          • go to setup.slingbox.com
          • Click "Get Started"
          • Select "Change name or password"
          • Change your password (don't ask me why, I just tried this out of desperation and eventually got it)
          • From the same menu where you changed your password select "Check for Updates"

           

          And now comes the painful part...

           

          The firmware will try to download, get to 51% and fail, it will prompt you for your password and then ask you to click "Reconnect".  Do that.

          It will then try to download the firmware again and only get to 25%.  It will stall.

           

          At this point I closed my browser (Safari). I reopened Safari and went to setup.slingbox.com again, clicked "Get Started" and "Check for Updates" again.

           

          I went through this process OVER and OVER.  Sometimes it would get to 52% before it would crash.  Sometimes it would get to 60%.  Once it got to 65%.

          And then finally after an hour or so of starting and stopping, it got through the entire firmware update.

           

          Sorry that this isn't a magic, definitive answer to your question but as someone who recently banged his head against the wall with this, I thought I would at least post it in case it worked for someone else.

          Good luck!

          • Re: Error updating firmware
            Apprentice

            Hi, brewcat59

             

            If you are having issues trying to update the Slingbox firmware version, we recommend you to check the following link.

             

            How do I update the Slingbox Software (firmware) on my Slingbox?