It's weird, but I got it to work now...
I have Windows 7 with two different versions of Internet Explorer... one 32-bit and one 64-bit, I was using the 32-bit version when I had the errors.
So.. long story short, I installed the SlingPlayer ActiveX controller plug-in on my Internet Explorer 8 64-bit and everything works fine.
So... my "Internet Explorer 8 (64-bit)" works fine now, while my "Internet Explorer 8 (32-bit)" still has the W211 error...
The following seem to be a permanent fix:
1) Download new Internet Explorer 9 (64 bit) for Windows 7 (http://windows.microsoft.com/en-US/internet-explorer/products/ie-9/home)
2) Go to Slingbox.com Watch (http://watch.slingbox.com/watch/sling_player)
3) You will be prompted for the ActiveX controller which I first uninstalled, then installed.
I got it working ... but it's very irratic. In some locations it doesn't work and in others it does.
So something strange is going on. I'm going to keep trying and hoping it is not something on my side.
As said: My router logs show the traffic coming in when trying to connect from locations outside of my network, but not from all locations I can connect.
Interestingly... the SlingPlayer on my iPhone is working over 3G, which means that the Slingplayer is configured properly.
I can even pull all of my Slingbox info from the browser so it's obviously connecting to it, just can't watch anything!
Slingbox Name: My Slingbox
Slingbox ID: 23C676326940AB4EB2E9B61594xxxxxx
Slingbox Software Version: 1.4.20
Set Up Complete: Yes
Slingbox Public IP Address: 209.xx.xxx.xxx
Slingbox Private IP Address: 192.168.0.109
Slingbox Port: 5001
Slingbox Access Info
Activation Date: 09-07-2007
Date Last Accessed: 10-19-2010
Hey all - just to be clear, is everyone on this thread getting the same error when attempting to remotely watch your Slingbox? This was the specific error first posted:
"There was an error connecting to the box. Do you want to retry? [Code: W211]"
If so, make sure you've tried the following troubleshooting:
Beyond that, our Technical Support agents can always help if you call us:
Ok so I was searching around on how to fix this because I stumbled into something that works for me. Ive been going to slingbox.com and using the web browser to watch my TV while im away from home and kept getting the W211 error. I was told that this error is a timeout error. Anyway, I decided not to use the web browser. Instead, I downloaded the newest Slingplayer software for my laptop here http://downloads.slingmedia.com/get/sp-win-us.html and I had to use that software to edit the settings in the "setup internet viewing." I can only edit the settings if the computer im using is on the same network as my slingbox. So I used remoted desktop to dial into my computer at home and downloaded the software and I went to setting, setup assistant, then setup internet viewing. I came into a point where the slingplayer software was trying to detect the router I have but it couldnt. However, there was an option to set it up manually so I chose that. The software then came up with an IP address (the software came up with it, NOT ME) for the slingbox together with port 5001 and slingbox mac address. I wrote that IP address, in my case it was 192.168.1.254, the I went into my router settings and mapped that IP address to my slingbox so no one my home network can use it other than the slingbox. I needed the slingbox mac address to do that. I also went in the port forwarding settings and I opened up port 5001 for the slingbox. So now I was done setting it up on the router. I was still logged in to my computer at home so I decided to give it a try. I got another error relating to "rendering." I got my answer here https://community.sling.com/message/6016
Afte installing the codecs, I was able to watch TV on the remote computer and on my laptop using slingplayer 2.0
If you have windows 7, you can download the codecs here http://shark007.net/win7codecs.html only if you are getting the rendering error. Vista codecs are there as well.
If you cant still connect to your slingbox, reboot your slingbox. I had someone at home reboot the slingbox for me by unplugging the power cord.
I hope this helps someone out there.
This does not work on some locations. For example, I'm away from home and staying at Best Western hotel. I can use the slingplayer to watch TV at home using my laptop. However, when I go to McDonalds (in my case, McDonalds in Farr West, UT), I CAN'T connect to my slingbox at home. I either get the W211 error or get stuck at the optimizing screen then get disconnected after 10 seconds because no picture comes out and it tells me to try again. When I get back to the hotel, I CAN connect again using my laptop.
It can't be a bandwidth issue because the connection at McDonalds restaurant is pretty fasssst. I don't think it's port blocking either because I can use my Iphone at McDonalds and able to connect via wifi (not 3G - I have jailbroken/unlocked Iphone with Tmobile and I have NO data plan). I just have to keep trying 5 times or until I connect. This is baffling.
Similar situation here. I'm watching it remotely out of the US.
In my case the message in my PC SlingPlayer is almost the same, except that the error code is different (W201)
There was an arror connecting to the box. Do you want to retry? [Code: W201]
The streaming is interrupted more and more frequently; the viewing periods are getting shorter and shorter.
I also use a SlingCatcher. The streaming is also interrupted in the same way.
I also have the exact same problem, did order a replacement from the store and the new is also having this problems with Code:W211 - I have been using slingbox before - where it was working perforct - this "must" be a software bug that Slingbox have indroduced in their software!!!!!
Have performed test with Firefox + IE8 on windows 7/vista/xp - all getting the same error into Slingbox is getting a hard reset - also tested with SlingPlayer for windows on two computers - all computers without firewall or virusscanner running - even tryed with a direct cable between laptop and slingbox, after a short period toggling tv channels on the buildin tunes are the **** hanging again!
I'm at least in the position to return the product to the shop again linked to the fact that it isn't working - simply don't understand that Slingbox isn't working hard on getting this fixed as it will harm their business!
And trying to contact support that is almost impossible to get a support person I have been connected and waiting almost forever without respond - support connected and immidiatly disconnected session!
Good idea behind the product but it is unfortunatly not having proper testing performed - I mean this is my second box within a week having the same issue! Only comments product not working and support not working for the product - can't recommendd this product at all!
Sounds to me like the common denominator is the Active X control. So the theoretical answer is Remove the current Active X control and install the latest version or upgrade it.
Billings Information Technology Services, LLC
Technology Sales and Support Services
I have had my SOLO for 1 month. I started getting the error "There was an error connecting to the box. Do you want to retry? [YES] [NO]". My error message DID NOT display any type of error code (it did NOT show CODE: W211].
I also could not connect via the SlingPlayer 184.108.40.2061 software running on Windows 7. It would give the following "more information":
Error Code: 0x92370001
I google searched the problem, and found these forums here
I noticed if you were starring at the slingbox device, when I try to connect to it via SlingPlayer or watch.slingbox.com, the Network icon light would go out, and start flashing, then become solid again. The center light on the unit also flashes (once or a few times, cant remember) when this happens.
I was able to resolve this error by resetting the Slingbox device using the reset button on the back. I held it for approx 20 seconds.
I have read threads about faulty power supplys, and bulging capicitors on the SOLO. I really hope this is not a sign of a failing unit. Hopefully I do not see this problem ever again.
Just saw the error for the first time today.
I am in the USA on 35mBS Verizon FIOS and connecting to Virgin 50mBs in the UK for our Slingbox Pro HD.
The message first appeared when using Firefox 3.6.12.
Closed down Firefox and started Slingplayer in Windows 7 and the transmission resumed but froze again after a short time.
Closed down Slingplayer and restarted Firefox... connected again.... but pictutre is poor.
I wonder if this has anything to do with my updating the Slingbox software to 2.1.6 last night.... I know I shouldn't do it remotely - but I have not had a problem.... until now.
Picture just froze on me again... no error message - just frozen picture and no sound.
Access to my remote router is good and Internet otherwise working fine... must be a Sling issue, I am thinking.
I am also having trouble with this since about 3 weeks ago. After almost 3 hours downloading and resetting and setting up the software update I now have the slingplayer on my laptop. I have turned this on and watched for about 30 minutes with no issues of lagging or disconnecting. However I cannot watch from slingbox.com or on my Droid X through slingplayer mobile without the video freezing and disconnecting. This has to be a software issue and I am not happy that slinbox has not addressed the issues everyone is having. After taking all of the steps they suggested and not getting a good result it seems that they are forcing me to fork over $30 to call and get the issue taken care of. If it was just me I would say ok np it must be something just at my house but since a large number of people are experincing the same issues I would hope they would take care of it. NOT A HAPPY SLINGBOX CUSTOMER!!!!!
Hi all, the article below will help you to understand what the error Code: W211 means, for troubleshooting please look at the Dana's comment above.
The Slingbox Answers Forum Moderator Team
Thank you for the quick reply but I should not have a video problem with streaming having FIOS internet. I have gotten this error message through slingplayer mobile as well as on slingbox.com but NOT on the slingplayer from my desktop. I am not sure why one would be working and two would not. Thanks again for the reply.
Hi and thanks for your reply...
I have a 50 mB Virgin + service in the UK and a 35 mBs Verizon service here in the US... so band width and streaming speed cannot be an issue.... When it works the steaming speed ia 1700+ kbps.
I have only had the problems today... I downloaded the 2.1.6 firmware upgrade to the Slingbox last night remotely... and all seemed to be working well but...
Just went to my Slingbox.com home page and there was a message at the top -
Tuesday, November 17, 2010 10:00 am pacific time
We will be performing some scheduled maintenance on our Sling Accounts services this evening. They will be unavailable for some customers from 10:00 pm through 11:30 pm pacific time on Wednesday, November 17, 2010.
If you are affected, you will have difficulties accessing Watch on Slingbox.com, setting up your Slingbox for the first time, or logging in to the Slingbox.com web site.
We are sorry for the inconvenience.
My Slingbox apparently has a :-Slingbox Status Alerts
Ok where do I start:
I have had this error now, for about a month maybe longer. I had some time to spend on the phone and paid the Slingbox personel for support. The error still comes up and the finger was pointed to my router. I contacted D-Link and paid them to help me diagnose the issue. I am currently on a 3 way conference call with both the Slingbox tech support and D-link tech. I do not think this problem is going to get resolved. I have tested this forwards and backwards, I used my Verison 3G to test and the same issue.
I am not happy with the Slingbox people just pointing the finger to D-Link because the don't support networks. I have no other issues with my home network. This problem started only after the software update, and has not been able to be resolved.
I am currently on the phone with person #3 from Slingbox and see if I can get it resolved now.
I've had a ton of problems too, and I don't think it has anything to do with your router...
On a few occasions I thought I had it fixed, I reinstalled software and downloaded new versions etc. now I'm pretty sure the problem lay between Internet Explorer and the Active X controller from Slingbox (http://watch.slingbox.com/watch/sling_player). The good thing is that you don't actually have to watch your slingbox through a browser,
My recommendation after going through all this trouble is to use "SlingPlayer for Windows", a standalone application from Slingbox.... for some unknown reason this software is well hidden on Slingbox' website. It's hard to find it... and I don't understand why... because this actually work! I have used it for a few weeks now without any problems.
I found it here: http://support.slingbox.com/go/windows-download-desktop-us
I have this exact same issue and am happy to find this thread. After coming across the thread out there regarding swollen capacitors, I checked my Slingbox Tuner for any swelling, but everything looks normal.
My Slingbox is on my parents' DSL home network, all ports forwarded and set up correctly. Worked fine when used remotely from my cable home network for a couple weeks then crapped out. Same symptoms of others reporting of working fine for 1-2min then hangs and gives code: w211 error - fails when using Mac, PC versions of the standalone software, and the ActiveX IE plugin on Win7/IE9. Worked fine for 16h straight when used on the local network (capacitors OK).
I am able to connect to my Slingbox from a coffee shop just fine 4h straight - they have the same cable ISP as my remote cable network.
Must be something with my remote cable network...
How Frustrating! I will keep an eye on this thread to see if fellow Slingers have some ideas
An update on my end: I am now able to get my Slingbox Tuner to remain connected consistently - hours on end - using one change: I am using a VPN service when connecting to my remote slingbox. I realized it had to be something with my Seattle cable broadband service, as they are known for filtering and throttling content. FYI, a VPN service basically creates an encrypted session between your computer and the service's servers, which then connect to a slingbox thereby hiding from the cable provider what type of content is sent over the cable broadband connection.
You see, I'm in college and only pay for local TV and broadband whereas my remote slingbox is connected to my parents' full cable lineup. Appearently, my cable provider does not agree with my methods for cost savings...
is there any update to this KNOWN problem?????
i have tried restarting, resetting, reconfigurating, HARD RESETTING, replacing with a new SlingHD, trying a different router and the problem persists!
i've tried different ip's, different ports, disabling win firewall, disabling nod32, nothing makes sling consistently work.
i have came across some interesting observations...
whether i am on my home network or on the road, my slingplayer software on my android phone WORKS EVERY SINGLE TIME without fail.
now if i try the windows desktop software OR watch.slingbox.com on firefox/IE/chrome, it works about once every 10 times or so if i try to keep reconnecting whether on my local network or on the road, no difference. i have tried 4 different pc's, all with the same results.
i have been a sling user since the original slingbox came out about 15 years ago and am a network engineer. my problems started about 2-3 weeks ago.
what the **** is going on here folks??
upgrade your router's firmware to dd-wrt (www.dd-wrt.com).. give your slingbox a static ip address (reserve it in the router) and open up slingbox ports.. it worked for me.. if you still get the error, disable the firewall in your router
i use and have always used tomato firmware and have never had a problem with any slingboxes working.
it also wouldn't make sense that my android phone works every time on the LAN and when i am on the road, flawlessly, everytime. but nothing else ever works consistently. everything else works every 10th try or so....
my problem has been SOLVED!
if you are using NOD32 v5 or another antivirus, even though you disable it or "temporarily disable it as-is the case with NOD32, it IS or COULD STILL BE ENABLED, BLOCKING THE STREAMING. that is the case with most current NOD32 v5 release. here is the fix:
Here's what you do (my setup is on Windows 7 64bit and the latest version of Firefox):
-Open the ESET main window-Open the Advanced Setup menu, which is done by clicking the green check in the upper right hand corner and then Advanced Setup
-Expand the Web and email section-Expand the Protocol Filtering sub section
-Click Excluded applications
-In the list that opens, put a check mark next to:
–C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe–C:\Program Files (x86}\Sling Media\SlingAgent\SlingAgentService.exe
–C:\Program Files (x86)\Sling Media\SlingPlayer\SlingPlayer.exe