5 Replies Latest reply: Apr 15, 2012 12:57 AM by ACC1461135 RSS

    Problems when in different subnet

    quative

      Hi All,

       

      Hopefully someone can help with this. I am setting up a slingbox on my company network (I work with TVs) and can only connect when I'm on the same subnet/VLAN as the sling box.

       

      If I specify the private slingbox IP in slingplayer when on a different subnet I cannot connect. Due to network restrictions I cannot port forward from our external IP to the sling - I accept that this will stop me connecting over the internet (which is fine), but I should still be able to connect internally even though its on a different subnet.

       

      Anyone had a similar problem?

       

      Thanks

      Jeff

        • Re: Problems when in different subnet
          quative

          Forgot to add that I cannot even ping the slingbox when outside its subnet. All our network is setup correctly and I can ping other IPs on this subnet fine.

           

          Does the slingbox not like subnets?

          • Re: Problems when in different subnet
            Sep228

            We are having the exact same problem with our slingbox pro hd, they work on the same subnet but any other internal subnet the networking is broken, it appears that the slingbox pro hd's don't observe the default gateway even though you set one.

             

            My co-worker is currently on the phone with their support.

             

            Steve

            • Re: Problems when in different subnet
              Sep228

              I just got off the phone with sling media support and after two hours of demonstrating this problem their technician told me that my corporate network is an unsupported environment and the sling boxes aren't designed to work with this type of network.

               

              The technician wasn't even interested in logging this as a problem or escalating this to a higher level of support, I guess we'll return the 4 slingbox pro hd's we purchased and look for another vendor for our media rebroadcasting hardware.

               

              Steven

                • Re: Problems when in different subnet
                  sgurnick

                  We are also experiencing the exact same problem you are with Slingbox HD Pros.  They become unreachable if we are not on the same subnet as the slingbox. We are a software company that works with cable boxes so we have purchased a wide variety of slingboxes and we can never get the sling hd pros to function as expected.

                   

                  However, interestingly enough, when we use the Slingbox SOLO in the same configuration, they work just fine.  We are able to access the SOLO's from any other routable subnet. It is extremely strange and must be some kind of software issue with the HD Pro's.  I would love to report this to their Tech Support, but I've had similar experiences with them seeming to not care very much and giving me the same response of "The slingbox is not supported on that type of network." Well, I proved that it is with the Slingbox SOLO .

                   

                  Hope this helps you out.

                   

                  - Stephen

                    • Re: Problems when in different subnet
                      ACC1461135

                      After discovering the same limitation I've come up with a workaround.

                       

                      Using the Windows App, add a new Slingbox.  However, set the "Connect by Internet Settings" to be the local IP of the box (rather than the Slingbox ID).  It then connects and (so far at least) seems to work fine.