0 Replies Latest reply: Oct 3, 2010 5:36 AM by tkydon RSS

    Hardware Failures - Very Bad Statistics!

    tkydon

      I bought a 2 x US Classic, one of which had to be RMA'ed within the first year. After the RMA, the PSU was proven to also be faulty, and required RMA.

      I bought 2 x US Pro, one of which had to be RMA'ed within the first year.and the process was very painful

      I bought a UK Classic which failed about a year ago, but I haven't had time to do anything abiout it...

      I bought a US Pro-HD which had to be RMA'ed within the first year.After the RMA, the PSU was proven to also be faulty, and required RMA.

      And now my other US Pro has died.

       

      That's 5 out of 6 Failures.

       

      I think you have a REAL problem with Reliability, MTBF and MTTR.

       

      This level of Failure is Totally Unacceptable.