3 Replies Latest reply: Sep 15, 2011 4:16 AM by svingen RSS

    I keep getting Error While Updating Firmware how do i get past this?

    ACC102383

      How do I get past this error message...Error While Updating Firmware

        • Re: I keep getting Error While Updating Firmware how do i get past this?
          skitzo

          Same here. I try to update it shows 0% and then immediatly gives me a "error updating firmware" popup and zooms to 100% and tells me to retry.

           

          Here are the console logs.

           

          inside **** doIFrameAnalyticsLogOnUnload
          AnalyticsLogger:Inside checkForLastUpdatedAnalytics
          AnalyticsLogger:Inside sendAnalytics
          AnalyticsLogger:No of cookie records:1
          AnalyticsLogger:table_name=setup_configure&portal_session_id=[removed]&sequence=19&controller=configure&action=update_firmware&transition_status=1&transition_value=11&rnd=[removed]
          AnalyticsLogger:Inside clearAnalyticsCacheonConfigure
          IsThisMac=true
          Browser object:Mozilla Firefox,3.6.13 GTB7.1,Mac,Mac OS X 10.6
          parent.isParentDOMLoaded for iframe=true
          AnalyticsLogger:Inside addCookieRecord:onConfigure
          AnalyticsLogger:Adding cookie record
          AnalyticsLogger:Inside addDefaultValuesToCookie
          AnalyticsLogger:Inside appendValuesToCookie
          AnalyticsLogger:Logging analytics field :controller
          AnalyticsLogger:Logging analytics field :action
          setting controller and action:configure: update_firmware
          inside firmareupdate
          UIManager.js:inside hidePluginAndExpandIframe...
          UIManager.js:inside show progress
          UIManager.js:before clearing all timers
          UIManager.js:after clearing all timers
          UIManager.js:before disableControls check
          UIManager.js:inside disable controls check
          UIManager.js:inside disables pass chk
          UIManager.js:before progress visible
          UIManager.js:show progress
          initailized state:3
          protoy...4.gz.js (line 1)
          BaseState.js:Inside Base state class
          BaseState.js:startPlayerAndInitState:Connect
          sua.js:Unregistering event:playermethodcall:connecttobox callback passed? false
          sua.js:Unregistered event playermethodcall:connecttobox with a callback
          sua.js:registering event:playermethodcall:connecttobox
          sua.js:Is player connected:1
          sua.js:Player was already connected to box
          BaseState.js:BaseState: onBoxConnected success
          sua.js:Unregistering event:playermethodcall:connecttobox callback passed? false
          protoy...4.gz.js (line 1)
          sua.js:Unregistered event playermethodcall:connecttobox with a callback
          protoy...4.gz.js (line 1)
          sua.js:Unregistering event:methodcall:10007 callback passed? false
          protoy...4.gz.js (line 1)
          sua.js:registering event:methodcall:10007
          protoy...4.gz.js (line 1)
          sua.js:registering event:plugin:onSUAEvent
          protoy...4.gz.js (line 1)
          sua.js:Now calling method MoveToState with 1 args [3]
          protoy...4.gz.js (line 1)
          sua.js:The plugin is already in the state you are trying to move it to. State id: 3
          protoy...4.gz.js (line 1)
          sua.js:Recieved async event for Method[ methodId=10007,m_EventStatus=undefined,m_AdditionalInfo=undefined,sender=10007]
          protoy...4.gz.js (line 1)
          sua.js:Firing back event:methodcall:10007
          protoy...4.gz.js (line 1)
          sua.js:Auto Unregistering event:methodcall:10007
          protoy...4.gz.js (line 1)
          sua.js:Unregistering event:methodcall:10007 callback passed? false
          protoy...4.gz.js (line 1)
          sua.js:unregistering event:plugin:onSUAEvent
          protoy...4.gz.js (line 1)
          UIManager.js:inside show progress
          Starting progress bar with parms: [Fast= true,callbackProvided=false,sliderHandleName=slider-handle,sliderbarName=slider-bar]
          sua.js:IsFirmwareUpdateRequired:1
          UIManager.js:inside show progress
          sua.js:Unregistering event:methodcall:11011 callback passed? false
          sua.js:registering event:methodcall:11011
          sua.js:registering event:plugin:onSUAEvent
          sua.js:Now calling method UpdateLatestFirmwareFromServer with 1 args [true]
          inside **** doIFrameAnalyticsLogOnload
          AnalyticsLogger:Inside checkMarkForDeletionCookie
          AnalyticsLogger:Inside checkForLastUpdatedAnalytics
          AnalyticsLogger:Inside appendValuesToCookie
          AnalyticsLogger:Logging analytics field :transition_status
          plugin fired: onSUAEvent:[StateId=3,PropId=-1,MethodId=11011,EventStatus=-1,AdditionalInfo=0
          start (line 1036)
          AnalyticsLogger:Inside appendValuesToCookie
          AnalyticsLogger:Logging analytics field :transition_value
          AnalyticsLogger:Inside appendValuesToCookie
          AnalyticsLogger:Logging analytics field :transition_status
          sua.js:Recieved async event for Method[ methodId=11011,m_EventStatus=-1,m_AdditionalInfo=0,sender=11011]
          protoy...4.gz.js (line 1)
          sua.js:Unregistering event:methodcall:11011 callback passed? false
          protoy...4.gz.js (line 1)
          sua.js:unregistering event:plugin:onSUAEvent
          protoy...4.gz.js (line 1)
          UIManager.js:***inside hideProgress
          UIManager.js:****Inside enable controls
          UIManager.js:Enabling back item Item.name=firmwareFile,item.id=firmwareFile,item.tagName=input
          UIManager.js:Enabling back item Item.name=,item.id=firmwareBinFile,item.tagName=input
          UIManager.js:Enabling back item Item.name=,item.id=,item.tagName=button
          UIManager.js:Enabling back item Item.name=,item.id=,item.tagName=button
          UIManager.js:hide progress
          firmwareupdate.js:hide progress
          Updating progress from startPercent to endPercent:[0,100]
          Progress bar stopped.
          • Re: I keep getting Error While Updating Firmware how do i get past this?
            Novice

            Hi, ACC102383.

             

            If you are still experiencing issues updating the Slingbox firmware, feel free to use the following links to get some helpful troubleshooting steps.

             

            Wait until you're home before updating Slingbox Software

             

            How do I update the Slingbox Software (firmware) on my Slingbox?

             

            Are you having trouble updating your Slingbox Software (firmware) and you're using SlingLinks?

             

            Best regards.