2 Replies Latest reply: Sep 27, 2010 7:53 AM by alanrichey42 RSS

    Is anybody there?

    adbuckster Newbie

      I have tons of questions about slingmedia, but none of my efforts to ask questions ever gets so much as an acknowledgement.  Why is that?  I realize that Slingmedia doesn't have any such thing as real customer support or service, and I realize that - for whatever reason - the decent forum was taken out of service, but why doesn't anybody with any knowledge ever read this forum?

      I have one burning question to which I have not been able to find an answer:  I want to know why it is that my internet connection shows a download speed of 1Mbps, but the slingplayer, the slingbox.com/watch, and my slingcatcher all show speeds of less than 200Kbps?  Where does the speed go?  I do know that I used to have speeds closer to 500Kbps, and that was barely adequate to watch TV, but now (I also know this is the fault of my provider) that my speeds are a bit less, I can hardly every watch TV.

      Doesn't anybody know why this is happening?

        • Re: Is anybody there?



          you mentioned your download speed, but as well  important is the upload speed in the location where of your Slingbox Pro HD becaue often this is the bottleneck if you are watching remotely.  Could you maybe make a speed test and post the results here?


          I think a good site might be http://speedtest.net/ (try to select the most close by location for the test).


          Most provider use two different speed for upload and download, but mostly just mention the download speed (it sells better because of a higher value than the upload speed) this is called then ADSL for Asynchron Digital Subscriber Line. Asynchron because the download speed is different from the upload speed.


          Maybe you could post some more information about your Internet connection of the place where your Slingbox Pro HD is located.



          Hope this helps!

          • Re: Is anybody there?
            alanrichey42 Master

            The Download speed of 1Mb is irrelevant.  The important bit is the update speed at your Slingbox location.  As you were getting 500K I would guess you probalby had a 784K (DSL ?) upload speed.   Maybe your ISP has dropped it to 350K-ish ?


            You also have to remember that Internet speeds can chnage dramatically for time of day.  I get exactly the same symptoms as you, but have figured out it happens when everyone in my village comes home from work and turns on their PCs.    And a bad case 'stuttering' was traced to my daughter watching You-Tube in her bedroom and grabbing my bandwidth