1 Reply Latest reply: Nov 21, 2016 7:15 AM by SlingSupportJennifer RSS

    Can not change the position of the on-screen remote control

    dutchgeordie Newbie
    Visibility: Open to anyone

      I can move the remote control up and down to get to all the different buttons but I can't move it across from the left hand side.

      It is blocking a large and important part of the menu and program guide that I need to see to be able to work my receiver properly.

       

      I had this issue with the free player so I bought the "proper" player from the app store hoping that would solve it.

      But it hasn't and I must admit that I can see no difference between the free and paid players?!

        • Re: Can not change the position of the on-screen remote control
          SlingSupportJennifer Moderators

          Hello,

           

           

          Thank you for the information provided. I see you're having trouble moving the remote across from the left hand side. There is several troubleshooting steps you can do to fix your remote issue.Below i will provide you with steps to take.

           

          Troubleshooting Steps:

          • Log out of your account & Log back in
          • Uninstall & Re-install Slingplayer app
          • Reconfigure Remote

           

           

          -Slingplayer free is ad-supported.

          Slingplayer is ad-free supported.

           

           

          Please post back to this thread if you have any further questions.

           

           

          Thank you,

          Jennifer

          Sling Media Support