0 Replies Latest reply: Nov 3, 2016 6:59 PM by macgyver60 RSS

    Having trouble getting to the setup screen to create a guest account

    macgyver60

      I just got my M2 today and got it set up. I can stream video to the slingbox app on my iphone and to my mac. The problem is that I want to create a guest account. I understand that in order to do that its necessary to go to the setup screen at setup.slingbox.com. Once there I clicked the "Get Started" button but when I do that I get the following error message:

       

      "We're sorry, but your web browser, operating system, or the combination of both is not currently supported by the SlingPlayer plug-in. Please click here for more information."

       

      I clicked on the click here link and got the following table of OS and browser combinations that are compatible.

       

      Screen Shot 2016-11-03 at 6.44.34 PM.png

      So I checked my OS and Browser versions and found the following:

       

      Sierra.jpg

      Screen Shot 2016-11-03 at 6.44.47 PM.png

       

      It appears that I have the compatible versions of everything but I can't get past that screen and can;t set up the guest account.

       

      Looking for any help here. I have also tried using safari and chrome. I have cleared the browser history and cache and have rebooted the mac but no success.

       

      Thanks