4 Replies Latest reply: Oct 6, 2016 12:22 PM by alanrichey42 RSS

    Slingbox M1 won't work on Xfinity X1 if TV turned off


      All of a sudden, my slingbox will not work, unless the TV is turned on. It worked fine one day and the next, I get the message to make sure the HDMI or component cables are connected  and if so, to contact xfinity x1 for support. If I turn the tv on, it then works. Turn tv off and 10 seconds later, slingbox turns off and the message reappears. Somehow, the slingbox M1 is not getting the signal without the tv being on. Has anyone had this problem and how does it get solved? Do I need to replace the X1 box (2 years old) or the M1? Please help, can't leave tv on all the time!