0 Replies Latest reply: Sep 15, 2016 2:47 PM by rsabella RSS

    Can't watch M2 in HD - Comcast/Xfinity

    Visibility: Open to anyone

      Scenario: I've replaced my old PRO-HD because in the last year I needed to replace the AC adapter 3 (yes, three) times.

      Tired of that and looking for something new I bought the M2 model at $99.

      Just received it, firmware updated, setup complete and watching TV via my tablet... but only in SD, no HD.

      Same issue when I tried to watch on the browser in my computer or cellphone.

      I'm watching at home with at 3892 kbps, enough to see more than decently in HD.

      I'm using the same cables I've used with the old one and everything is updated (browser, router firmware)

      Any advice or clue about what's happening?

      Thanks in advance