1 Reply Latest reply: Jul 15, 2016 11:57 PM by alanrichey42 RSS

    350 Setup Problems

    pstarbard

      Hi All,

       

      I have a slingbox 350 and recently switched cable companies. The new company gave me an Arris VIP2102 set top box and it isn't in the list of set top boxes during setup. I chose a different one and I'm having a few issues that I attribute to the fact that it's not a match. Aspect ratio isn't right and the slingbox sometimes hangs and I need to do a soft reset to get it going again. Looking for advice on how to fix this. Is there an alternate model I should select during setup? Is there some other way to fix this?

       

      Thanks in advance for any help/advice.

       

      Al

        • Re: 350 Setup Problems
          alanrichey42 Master

          Sorry, but the selection you make for the remote has absolutely nothing to do with those problems.  All that selection does is ensure the correct IR codes are sent to control the device.

           

          The aspect ratio is selectable, have you tried that ?