0 Replies Latest reply: Jun 5, 2016 1:28 PM by ACC6231381 RSS

    Can't install or uninstall on Win 7. Error 0x80070652

    ACC6231381
    Visibility: Open to anyone

      Slingbox used to work on my Windows 7 pc just fine. It later told me I needed to install a new version. The program does not appear in the program list for running but it does appear in the list of programs to uninstall.

       

      I downloaded the app and ran it. It gave me the choice of "Repair or Uninstall". I tried both and got

      0x80070652 - Another installation is already in prgress. Complete that installation before proceeding with this install

       

      I can't! It won't let me uninstall it or continue the installation. This works on another Windows 7 computer. Here is the log file:

       

      [6F08:6960][2016-06-05T15:54:28]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Aldine\Downloads\SlingplayerForWebInstaller (1).exe, cmdline: ''

      [6F08:6960][2016-06-05T15:54:28]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Aldine\AppData\Local\Temp\SlingplayerForWeb_20160605155428.log'

      [6F08:6960][2016-06-05T15:54:28]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Aldine\Downloads\SlingplayerForWebInstaller (1).exe'

      [6F08:6960][2016-06-05T15:54:28]i100: Detect begin, 1 packages

      [6F08:6960][2016-06-05T15:54:28]i101: Detected package: MainPackage, state: Present, cached: Complete

      [6F08:6960][2016-06-05T15:54:28]i199: Detect complete, result: 0x0

      [6F08:6960][2016-06-05T15:54:40]i200: Plan begin, 1 packages, action: Uninstall

      [6F08:6960][2016-06-05T15:54:40]i000: Setting string variable 'WixBundleRollbackLog_MainPackage' to value 'C:\Users\Aldine\AppData\Local\Temp\SlingplayerForWeb_20160605155428_0_MainPackage_rollback.log'

      [6F08:6960][2016-06-05T15:54:40]i000: Setting string variable 'WixBundleLog_MainPackage' to value 'C:\Users\Aldine\AppData\Local\Temp\SlingplayerForWeb_20160605155428_0_MainPackage.log'

      [6F08:6960][2016-06-05T15:54:40]i201: Planned package: MainPackage, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister

      [6F08:6960][2016-06-05T15:54:40]i299: Plan complete, result: 0x0

      [6F08:6960][2016-06-05T15:54:40]i300: Apply begin

      [5294:6D6C][2016-06-05T15:54:44]i360: Creating a system restore point.

      [5294:6D6C][2016-06-05T15:54:55]i361: Created a system restore point.

      [5294:6D6C][2016-06-05T15:54:55]i326: Removed dependency: {62a74667-8e59-4fbc-9417-ad041a630066} on package provider: {C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}, package MainPackage

      [5294:6D6C][2016-06-05T15:54:55]i329: Removed package dependency provider: {C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}, package: MainPackage

      [5294:6D6C][2016-06-05T15:54:55]i301: Applying execute package: MainPackage, action: Uninstall, path: C:\ProgramData\Package Cache\{C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}v1.2.7.358\SPC-Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [5294:6D6C][2016-06-05T15:54:58]e000: Error 0x80070652: Failed to uninstall MSI package.

      [5294:6D6C][2016-06-05T15:54:58]e000: Error 0x80070652: Failed to execute MSI package.

      [6F08:6960][2016-06-05T15:54:58]e000: Error 0x80070652: Failed to configure per-machine MSI package.

      [6F08:6960][2016-06-05T15:54:58]w348: Application requested retry of package: MainPackage, encountered error: 0x80070652. Retrying...

      [5294:6D6C][2016-06-05T15:55:01]i301: Applying execute package: MainPackage, action: Uninstall, path: C:\ProgramData\Package Cache\{C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}v1.2.7.358\SPC-Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [5294:6D6C][2016-06-05T15:55:05]e000: Error 0x80070652: Failed to uninstall MSI package.

      [5294:6D6C][2016-06-05T15:55:05]e000: Error 0x80070652: Failed to execute MSI package.

      [6F08:6960][2016-06-05T15:55:05]e000: Error 0x80070652: Failed to configure per-machine MSI package.

      [6F08:6960][2016-06-05T15:55:05]w348: Application requested retry of package: MainPackage, encountered error: 0x80070652. Retrying...

      [5294:6D6C][2016-06-05T15:55:08]i301: Applying execute package: MainPackage, action: Uninstall, path: C:\ProgramData\Package Cache\{C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}v1.2.7.358\SPC-Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [5294:6D6C][2016-06-05T15:55:11]e000: Error 0x80070652: Failed to uninstall MSI package.

      [5294:6D6C][2016-06-05T15:55:11]e000: Error 0x80070652: Failed to execute MSI package.

      [6F08:6960][2016-06-05T15:55:11]e000: Error 0x80070652: Failed to configure per-machine MSI package.

      [6F08:6960][2016-06-05T15:55:11]w348: Application requested retry of package: MainPackage, encountered error: 0x80070652. Retrying...

      [5294:6D6C][2016-06-05T15:55:14]i301: Applying execute package: MainPackage, action: Uninstall, path: C:\ProgramData\Package Cache\{C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}v1.2.7.358\SPC-Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [5294:6D6C][2016-06-05T15:55:17]e000: Error 0x80070652: Failed to uninstall MSI package.

      [5294:6D6C][2016-06-05T15:55:17]e000: Error 0x80070652: Failed to execute MSI package.

      [6F08:6960][2016-06-05T15:55:17]e000: Error 0x80070652: Failed to configure per-machine MSI package.

      [6F08:6960][2016-06-05T15:55:17]i319: Applied execute package: MainPackage, result: 0x80070652, restart: None

      [6F08:6960][2016-06-05T15:55:17]e000: Error 0x80070652: Failed to execute MSI package.

      [5294:6D6C][2016-06-05T15:55:17]i318: Skipped rollback of package: MainPackage, action: Install, already: Present

      [6F08:6960][2016-06-05T15:55:17]i319: Applied rollback package: MainPackage, result: 0x0, restart: None

      [5294:6D6C][2016-06-05T15:55:17]i323: Registering package dependency provider: {C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}, version: 1.2.7.358, package: MainPackage

      [5294:6D6C][2016-06-05T15:55:17]i325: Registering dependency: {62a74667-8e59-4fbc-9417-ad041a630066} on package provider: {C9BDAEB1-0EA4-4B0B-9317-72E8712370BB}, package: MainPackage

      [6F08:6960][2016-06-05T15:55:17]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart:  No