4 Replies Latest reply: Dec 5, 2010 12:44 PM by Lotspaih RSS

    Setup is saying my browser is not supported

    Lanza Newbie

      When I run setup on slingbox.com it is now saying "We're sorry -- your current browser (or system) is not supported" even though Watch works.  I'm using IE8.  Setup used to work on this browser/PC.

        • Re: Setup is saying my browser is not supported
          Biggins

          I am having the same problem.  I was using IE9 beta.  I switched over to safari and I got the same message there too.  Please advise.

          • Re: Setup is saying my browser is not supported
            freedm2993

            I get the same thing too totally frustrated at this point please help...really thinking about returning my Pro.

              • Re: Setup is saying my browser is not supported
                Lanza Newbie

                I think I've found what was causing my problem.  My browser (IE8) User Agent was identifying itself as both IE8 and IE6.  I'm not sure if it was a bug or acorruption or a feature of IE8 being installed on top of IE7 on top of IE6 but I deleted a registry entry saying IE6 and "Setup" now works.  The "IE6 active inside" popup on "Watch...." has also gone.

                 

                Check http://whatsmyuseragent.com/ to see what your browser is saying.

                 

                Maybe IE9 beta and Safari are really not supported, I've not tried either.

                  • Re: Setup is saying my browser is not supported
                    Lotspaih

                    The last post definitely fixes the issue.  Fixing the registry files does the trick.

                     

                    Follow these instructions:

                     

                    I followed this process-found one to remove. The other 3 listed WIN32 and not Windows NT 5.1 so i did not remove them. As you can see in the example above, an IE6 user-agent string is written in the middle of the IE8 user-agent string. This bad string is dynamically generated out of a registry key. By removing the registry key, you can fix the problem. To fix this, click START > RUN > REGEDIT.EXE. Using RegEdit, navigate to these four keys HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent\Post Platform ...and remove any elements from the "Name/Type/Value" list that contain Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ;

                     

                    Credit to:

                     

                    http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/260468dd-3a34-4a9a-b349-51f213362a61