I understand you are having problems with your remote not working. The following support articles should help you get everything working properly:
Virtual Remote Reconfiguration:
Hope this helps!
Sling Media Moderation Team
I appreciate your response; however, none of the articles assists me, as all of the menu items are dimmed. I have no access to do anything.
It may help you to know that when I launch Slingplayer, the message in the top left corner states, “Connecting to undefined” instead of connecting to the Slingbox name I gave it. I see that I am indeed logged in, but after the commercial I get the message “Connecting to your Slingbox” and it never connects.
What other avenues can I try?
I am on a Mac and my M1 just stopped working the other day. It is 2 years old, so not under warranty. It loads and connects, plays the commercial and then nothing. The remote is visible, but when buttons are pressed on it, there is no response. I have tried a re-boot, but that does not help either. I get a preview channel from my service provider, but nothing I do will get me to any other channel. The buttons on the remote highlight when I hover over them, but they do not work. Any suggestion would be appreciated.