I have a customer with the same cable box model and we have tried all models under Samsung and none work.
We did try the custom remote as well and unfortunately did not work for us.
Is there by any chance another custom remote we can try?
This is the remote the customer has.
Thanks in advance.
Yes there are lots. The internals of this box appear to be the same as the Scientific Atlantic Explorer box used by lots of Companies. If you can't find a built-in one try this one: Scientific Atlanta Explorer STB/PVR
HOWEVER. your reply contained the line "...We did try the custom remote as well and unfortunately did not work for us...."
You were obviously not following the installation instructions pointed to by the README file as that clearly states "... If you have any problems installing these files please do NOT just report back it ‘doesn’t work’, that is totally useless for someone trying to understand what is going on. So please report all of the following:...."
I see no report ?
If nothing is working for this user with such a common device I would hazard a guess his IR system is not working, so you are wasting your time until you check that.
I have tried the Scientific Atlantic Explorer file and basic buttons work except that the next and last chapters buttons are grayed out and obviously not working. The color buttons (yellow, green, blue and red) are not working as well.
There is no LIST button but I can use the MENU button to navigate to the equivalent of LIST in 5-6 steps instead of one.