3 Replies Latest reply: Aug 31, 2016 10:10 AM by ACC6152197 RSS

    Web Plugin

    ACC4854951

      have been trying to install the web plugin in Safari.  The process says it successfully installs but when I try to watch, I continually get a prompt to install the plugin again. It appears that the plugin isn't getting installed despite the 'successful' install notice.  I've rebooted the machine several times with no result. 

       

      Anyone have a solution to this problem.

        • Re: Web Plugin
          roger.sling Newbie

          Hello William,

           

          The plug-in is installing, you just need to allow it to run through Safari's preferences. 

           

          Click through these steps with Safari running:

          Safari  (top of the screen near the Apple logo) > Preferences > Security (tab).

          In here click the "Plug-In Settings" button next to Internet Plug-Ins, then "WebSlingPlayer Plug-In".  Set this to Always Allow and click Done.

          Next, click Advanced (tab) and remove the check form the box next to "Stop plug-ins to save power".


          This should allow the player to work without looping back to the Installation page.


          Hope this helps!


          Roger

          Sling Media Moderation Team

            • Re: Web Plugin
              sharivkin

              hello. having the same problem .

               

              keeps prompting that it has a newer plugin.

              im instaling pluging ...581

              yet in safari->preferences it keeps it on ...505.

               

              tried to uninstall/delete the plugin and reinstall.

              • Re: Web Plugin
                ACC6152197

                Hello,

                I'm also having the same problem.  I have put the "Always Allow" on both the Watch screen and the sling box.com (home) screen.  It still wants me to install .581 again.