1 Reply Latest reply: Mar 16, 2016 8:29 AM by Samantha.Sling RSS

    how to i uninstall and reinstall SlingBox?

    mb8449
    Visibility: Open to anyone

      recently after starting up, i get the message that internet explorer has stopped working and will close the program.  Do i need to uninstall and reinstall Slingbox (on my laptop

        • Re: how to i uninstall and reinstall SlingBox?
          Samantha.Sling Apprentice

          Hello Michael,

           

          As Internet Explorer is crashing, you should not need to make any modification to the Slingbox itself; however, you may want to try turning off Hardware Acceleration. You can do so by following these steps:

           

          1.Withing IE, Click Tools, then Internet Options.

          2.On the Advanced Tab, Select Use software rendering instead or GPU rendering.

          3.Click OK, then restart IE for the changes to take affect.

          If this fails, Disable Protected mode

          1.Withing IE Click Tools, then Internet Options.

          2. On The security Tab, Click Internet, Un-check Protected Mode.

          3.Click OK, then restart IE for the changes to take affect.

           

          I would also recommend trying another browser, to see if you can duplicate the issue.

           

          I hope this helps!
          --Samantha
          Sling Media Technical Support