0 Replies Latest reply: Feb 11, 2016 3:37 AM by ACC6554469 RSS

    No internet connection for a new slingbox 500

    Visibility: Open to anyone

      Hello, slingbox support,


      I have bought a slingbox 500 from us and use it in China recently.

      My internet provider is a fiber 100M, use a Netgear R6200 router. All devices under the router work


      When i connect 2 HDMI cable and one local network cable to the slingbox per the install instructions, and power on, the router

      administrator recgnizes the slingbox 500 in it, it get a ip proviede by the router DHCP. But the slingbox

      can't connect to internet. it always show a message:No Internet connection detected....

      I have exchanged network cable, from network cable to wifi, soft and hard reset for the box, all with no



      I can browse the www.slingbox.com. it means the internet from my computer to the internet is ok.


      Any idea?  Thanks in advance.


      Mr. Hu.


      Wuhan, China.