2 Replies Latest reply: Apr 3, 2016 9:17 AM by ACC6587921 RSS

    No internet connection for a new slingbox 500

    ACC6554469
    Visibility: Open to anyone

      Hello, slingbox support,

       

      I have bought a slingbox 500 from us and use it in China recently.

      My internet provider is a fiber 100M, use a Netgear R6200 router(net gateway:10.0.0.1). All 6 devices under the router work

      fine.

      When i connect 2 HDMI cable and one local network cable to the slingbox per the install instructions, and power on, the router

      administrator recgnizes the slingbox 500 in it, it get a ip proviede by the router DHCP. But the slingbox

      can't connect to internet. it always show a message:No Internet connection detected....

      I have exchanged network cable, from neteork cable to wifi, soft and hard reset for the box, all with no

      luck.

       

      I can browse the www.slingbox.com. it means the internet from my computer to the internet is ok.

       

      Any idea?  Thanks in advance.

       

      Jianguo Hu.