3 Replies Latest reply: Sep 5, 2010 10:26 PM by eferz RSS

    Troubleshooting

    rpmazur Newbie

      Hi there.  I am having issues with internet viewing with my Slingbox AV and I am trying to narrow down the suspects, so to speak.  Here's the story so far:

       

      I purchased a used AV and after I factory reset it, was able to get the website to find the slingbox and I can view locally but it fails on the internet viewing portion.

       

      I know that you are going to say that this is the wrong forum, but please hear me out.

       

      I've setup port forwarding according to the forums for the Slingbox and it still is failing on the internet viewing part.

       

      I can view the Slingbox locally on the computer but can't get to it across the internet.  I am wondering if the Slinglinks are somehow not passing the port forward traffic on.

       

      Since I don't exactly know how the slinglinks work, it is hard for me to determine.  Do the slinglinks work on a wireless frequency or something else?  I noticed on one support page that a picture showed the "network" through the electrical wiring.  I know that Netgear (and others) have run networking protocols through the electrical wiring and that has lead me to the question.

       

      I plan on connecting the SlingBox  directly to the router and see if that fixes the port forwarding issue, but wanted to cover my bases on the off chance that the problem is the SlingLinks.

       

      Thanks again.

       

      Rob

        • Re: Troubleshooting
          eferz Expert

          Once you've setup the Slingbox for viewing locally, its the routers responsibility to allow   remote viewing.  I recommend that check your router's firewall rules.  You'll need to make   sure that that the corresponding public UDP and TCP ports and being forwarded to your   Slingbox's private IP address.  Most of the time this problem is associated by only having   the TCP port forwarded.

           

          Sometimes, you have to deal with either the broadband provider or WiFi Hotspot either   blocking the ports, throttling the bandwidth, or using them for their own nefarious   purposes.  You can try to work around this by changing Slingbox's default service port of   5001 to something more common like port 80 (HTTP) or 443 (HTTPS).  If this is necessary,   then you also need to change the port forwarding rules to match the new port number.

           

          IP address and Port Number: http://support.slingbox.com/get/KB-005866.html Port Forwarding: http://support.slingbox.com/get/KB-2000068.html Network Setup Assistant: http://support.slingbox.com/get/network-assistant.html Manual Changes: http://support.slingbox.com/get/KB-5000126.html

            • Re: Troubleshooting
              rpmazur Newbie

              I've tried all that.  I changed the ports yesterday to 80 and it still isn't forwarding.  I've turned off stateful packet inspection, NAT filtering as well as turning on the repsond to ping to port option.  I've turned off Windows Firewall as well as Defender with no luck there either.  There are no other hotspots that could be interferring with the forwarding.

               

              I am going to plug the SB straight into the router today and see what happens there, but I'm not too optimistic.  The only thing I can think of that might be happening is that the ISP (SBC Global) is blocking port forwarding on some level.

               

              Any other ideas?