Yes, bill, I am concerned about their failure to communicate. I feel like they have totally abandoned those of us foolish enough to have purchased their equipment. I did find a way to "chat" with their tech support this morning, going through the slingmedia web site, but since I am on the receiving end of my slingbox non-experience (I bought the slingbox pro HD, which is at my son's home in Texas, and a slingcatcher, which is here in Costa Rica, with me), they said they couldn't help me. Their attitude is basically that no one can do anything except from the slingbox itself, and that really sucks, since my whole point in having it was to be of least trouble to my family, back in the states. What is even more puzzling to me about the failure to communicate on their end, is that despite the fact that this mess is affecting people all over the world, there has been nothing public about what is going on.
Wow! Not only have they been non-communicative, but they have now shut down the ongoing "discussions" dealing with the massive outage of their system over the last two weeks! They continue to claim that they have resolved all issues, and say it is our problem:Aug 20, 2010 12:13 PM in response to: Dana
We'd like to assure everyone that recent service outages are completely resolved. All Sling Account and related services are back up and running as expected.
We're really sorry for the problems and the time it took to get everything back to normal.
There are a few of you that are still experiencing issues, but we want to assure you that these issues can be resolved through normal troubleshooting. Please feel free to repost the details in a new discussion if the troubleshooting articles below don't help.
We've reached out to customers in a number of ways to resolve their issues and will continue to do so because we want to help, just like we always have.
The Sling Support Team
My problem is and remains that each and every time I want to watch TV, be it from my Slingplayer software, or from slingbox.com/watch, or from my slingcatcher, I can't connect........the slingplayer continues to make me enter my password and slingbox ID each and every time I try to connect (for whatever reason it no longer remembers this information)......the slingbox.com/watch simply cannot connect, and the same goes for the slingcatcher...........yes, my son, back in Texas can reset the slingbox, and I can watch TV for a few minutes (until it freezes) or even an entire evening.......but, the very next time I want to sign in...........nothing.........so, how come this is now my problem?
Not sure what exactally your problem is. To me it looks like a router or security issue. I lean more to the router as the problem because the sling catcher has the same issue. When you reconnect after running fine run a netstat -bno in a command line. Helping others I have seen a tcp connection still connected after a freeze. In netstat you will see a syc_sent on a connection with the sling port 5001 this would explain why the sling is no longer connectable by any device until a reset is preformed.
Thanks but been there done that (bout 2 hrs ago) no help, worthless. How they plan on staying in biz beats me.
From: hmiller firstname.lastname@example.org
Sent: Friday, August 20, 2010 7:09 PM
To: Bill Alford
Slingbox Answers Forum<https://community.sling.com/index.jspa>
is anybody concerned about the difficulty of contacting Sling? can't get a number and no response to order status etc.
Like I said here.
"I get emails of new posts then when I click on them I get an error message that it can't be found.
I look at the recent discussions and everything is answered by Efrez or Alanrichey22. If there are any other new replies it's from the moderators asking if the problem is fixed or telling someone to look at a particular article. Which doesn't help at all.
From an average user standpoint this has to be very confusing."