I assume you have already done a proper Forum Search for your model number in case other people have already answered your question ?
If so and that didn't help then check out this thread: https://community.sling.com/message/10363#10363
Come back if it that doesn't help either.
Thanks for responding .apologies for any breeches of forum etiquette I may have committed , I have never used any forum before .
I saw you reply to similar problem , and the guy say you’d fixed the problem of the unresponsive remote (see attached )
I couldn’t find the specific solution in the chain ..it was like there was a missing link .
Further down you offered a zip file which I couldn’t open , and the solution also seemed to involve going to a forum I was denied access to ‘place shifters’
I hope I don’t try your patience , you have obviously great expertise in this subject and have forgotten more about sling box than I will ever know !
Could you send me the zip file in a different format like word ?
slingbox forum.PNG 83.4 K