2 Replies Latest reply: Aug 14, 2010 3:03 AM by johnandsuelove RSS

    Password

    johnandsuelove

      I've got a Virgin V+ box. When I watch a pre-recorded programme through it on my TV it asks for a pin number. I enter the pin number and can view the programme. On my laptop Slingplayer, I have to go through the same process, but the password is not recognised. What am I doing wrong. Thanks!

        • Re: Password
          eferz Expert

          I would recommend testing the buttons associated with your pin outside of the request.  It is possible that virtual remote has represented the buttons improperly.  For example, if you press "6" does it represent "8" that because would be a problem.  So, I would recommend testing the buttons associated with your pin to make sure they are represented appropriately.

            • Re: Password
              johnandsuelove

              Many thanks for your input eferz. That didn't solve the problem, but in the meantime I had a brainwave and simply turned off the requirement to enter a pin on the V+ box [I'm pretty slow at all this!]. Now I can view the pre-recorded programmes via the Slingbox without a problem.