2 Replies Latest reply: Jan 12, 2016 8:01 AM by srs244 RSS

    paid app not working now

    srs244

      I have had the paid app working for a  couple of years on my android phone.  now it won't recognize my account.  Uninstalled the app and went to reinstall it,  but now it wants to charge me again.  what are my options if any?? app still working on my android tablet and another phone.  need some guidance to get my app back without paying for it a second time and having it recognize my account. thanks

        • Re: paid app not working now
          Samantha.Sling Apprentice

          Hello Steve,

           

          You may be running into this issue as the Paid Application is no longer being updated. As you did pay for this in the past, you can download the new application, which can be found through your App Store using the key words "SlingPlayer Free" and, so long as you have not changed your Google Play ID, you will be immediately upgraded to the Premium Service, which removes the adverts. Please give this a try and let us know if the issue persists.


          I hope this helps!

          Samantha

          Sling Media Technical Support