7 Replies Latest reply: Aug 8, 2010 4:41 PM by eferz RSS

    Wrong router password/username

    A-5best

      Ok, I am at a loss here. I used to have my slingbox solo set up correctly and running fine, after painting my room I had to remove my slingbox and something may have been damaged in the process, regardless I have a new slingbox and am trying to configure it now.

       

      Basically I run through the setup and everything goes fine until I try to connect it to the internet, it asks for the routers username and password. I have a verizon actiontec MI424. Now for verizon, in order to log into the router and change the settings and such my username is admin and pw is password1. I can successfully log into my router and change things.

       

      However, when I try and enter admin and password1 into the slingbox setup it tells me that this is the wrong password or username. I had a similar issue the first time I tried to set up my slingbox and have now run into it again. My network light is on and the slingbox works, just not over the internet. Any ideas?

       

      Thanks

        • Re: Wrong router password/username
          eferz Expert

          The wrong router password/username is a symptom that the Setup Assistant isn't able to connect through your router via Universal Plug and Play (uPnP).  It doesn't actually mean specifically that you provided the wrong credentials.  If you're router has uPnP options, its probably disabled or using an earlier version of the standard.  You can try enabling uPnP within its menu or finding a firmware upgrade to update the router.

           

          Another way is to bypass the process, by opting for the "If you're an advance user and would like to configure your router manually" part of the "Setup Internet Viewing" portion of "Setup Assistant".  There you'll see an checkbox for "My router is not listed" check mark and click next and you'll get a screen summarizing your Slingbox's information.  This is the information you'll need to create the necessary port forwarding rules on you router.

           

          If you still need step by step instructions on how to create port forwarding rules, then check this webpage (http://portforward.com/english/applications/port_forwarding/SlingBox/SlingBoxindex.htm), and you should find one that represents your router.  Once you've created the port forwarding rule, then go back to the setup assistant and continue stepping through it to test if your rules are working.

           

          You can also test them from (http://www.canyouseeme.org/) to get a little more verbage of the actual problem.  In some cases, the broadband modem also has its own firewall which will need to be setup to relay port forwarding rules to the router as described in this article (http://support.slingbox.com/get/KB-005033.html).