I am unable to see a remote during playback on the android app phone or tab, or on the web. I can, however disconnect then go to "slingbox 500 remote" and change up and down but cannot see the image at the same time unless I have another device to watch. I tried both the dct3200 and the dct1000 remotes which both seem to install, but when clicking on the remote icon in the top right of the app, nothing happens. Using Samsung tab 3 7.0 and free apps. Also does not work from windows 7 and chrome web access.