0 Replies Latest reply: Dec 6, 2015 3:49 PM by ACC6292108 RSS

    I have Slingbox 500.  Xfinity X1 system connected with a Gang-Hu HDMI Converter.  No connection.

    ACC6292108
    Visibility: Open to anyone

      My Slingbox 500 is in one state.  I'm in another state.  Comcast is my TV provider.  With the older set top box it worked fine remotely.  I accepted their Xfinity X1 Entertainment OS upgrade.  Problem.  I purchased the recommended Gang-Hu HDMI Converter.  No remote connection.  My tech in the other state says all's working there.  Where I'm located there is no connection. I get the following when I attempt to connect:


      Your Slingbox is not currently accessible

      • Possible causes are:
      • - It could be in the middle of an update
      • - It could be turned off
      • - It may have a local network issue
      • - It may be unable to connect to our backend services
      • - Your router may have an issue

       

      But everything works there but not here.

       

      Suggestions?