Hi, I don't know why my remote controller is not working. I am a new user who just bought a slingbox and tried to set it up for the first time, but I feel frustrated at getting stuck by not being able to continue with the setup instruction using the remote controller. When the UI shows, click “START”. The bundled remote controller coming in the package didn’t work at all (im sure the battery is full and I tired every buttons on the remote control. No magic at all). What should I do? Thanks a lot!