I saw a previous post from 2011 and I am writing to see if there is different solution. Setup everything in the US - I am using WOW cable in Lawrence, KS. Everything was fine except for the virtual remote was basic without all channel options in guide, although I could get to other channels not in guide by typing them from remote. There is no DVR button, but it would allow me to record something - I just can't retrieve the show. I tried using a different remote and more buttons are grayed out than the other. I am now living overseas and don't have access to the actual hardware, although my son does.
I am using a Macbook to watch and an iPad.
I am at a loss - any help would be much appreciated.
This box uses a standard set of internals so is easy to produce a Custom Remote for it. The one at Motorola DCT-6416 III PVR should work for you. As it comes I have used the Comcast Remote image, but I can change it to a Cox image or a Time Warner if you want.
Alternatively you could try the built-in Time Warner standard remote.