I would love to help out with the issue you are having. Usually if the exact make and model is not in our list, the closest one works great. In this case it may be a different issues going on. Have you made sure the IR Emitters are working correctly and placed correctly? Below I would put a link for instructions on how to check the IE Emitter, and remote control troubleshooting. If none of that works, I also will place a link for our custom remote control request form. It will include instructions on how to request a custom remote to be created for your particular Set Top Box.
- Slingbox.com - IR Blaster/Remote Basics for older Slingbox models
- Slingbox.com - Advanced IR emitter or onscreen remote control troubleshooting
Hope this all helps!!!
Sling Media Support
Thanks for responding. Yes the IR's are in place as I can swipe and down to change channels. It's just when I go to use the remote or the options menu nothing works. The screen is compressed on the phone. I just want to be able to fill the entire screen with the picture as it is already small enough on the phone as it is
Sent from my iPhone
If there is some function on the remote that is working, usually that indicates the incorrect remote has been chosen during set up. Try this link below to choose a different remote. Also which type of phone are you using so I can better direct you with the screen options.
Hope this helps!
Sling Media Support
I think this is an issue specific to the iPhone 6s and iPhone 6s Plus as my iPad mini options buttons still work ok but my 6s options buttons don't work at all, rendering the iPhone app currently useless.
Couple this with the fact AirPlay on Apple TV is also unwatchable due to constant buffering (seems an iOS9 specific issue), my Slingbox is currently of almost no use.
Can the Slingbox moderator please provide some feedback to your customers as to when we can expect an iPhone and iPad app update which will address these issues? There is nothing online from Slingbox addressing these issues but many people are affected.