I can understand your frustration with having a brand new device and it not going as planned. Let's get this resolved! First, what Slingbox is it? You will want to make sure, if you are using a PC or Laptop for set up, that it is also on WiFi and the same Network that Slingbox is connected to. How far away is the Router from the Slingbox? It could be a distance issue. To test this theory, you will need to move the Slingbox to the same room as the router temporarily. You will only need the Slingbox and the power cord. Take it to the same room as the router, plug in its power and wait for it to load up. You will then need to bring up Slingplayer and start from scratch. Log out and log back in and see if the set-up process locates your Slingbox. If it does, we will know it is a distance issue. If it does not we will have to continue troubleshooting from there. Calling into our support line would be a great benefit to you. Depending on where you purchased the Slingbox, we will need to establish a warranty status if you need to call in, It is a simple process of just sending us your proof of purchase. Once done we can log into your computer with you and literally go through the set up process for you and or determine what the issue is. Our technical support phone number is listed under support on slingbox.com.
Hope to hear from you soon
Sling Media Support