It's not a problem in that way, what they mean is that the newer boxes do not used the password idea so you cannot get that message. When your box was first set up you (or whoever did it) will have specified a Viewing Password and an Administrative Password. I assume you have either forgotten it or never knew it ? The only way around this is to do a full factory reset (press the reset button for a long time, maybe 30 seconds). Then you will be prompted to set up the Slingbox from new, during which you will have to specify the passwords.