9 Replies Latest reply: Nov 5, 2016 2:10 PM by RSS

    Amazon Fire TV app - Guide button disabled?

    frankiea
    Visibility: Open to anyone

      HI there,

       

      I just bought a Fire TV stick, and I tried to use the SlingPlayer app - but the Guide button is disabled. Why is this?

       

      Just so we're clear - I pressed the Menu button on the Fire TV remote, and brought up the SlingPlayer menu. And on the first page of options (where it shows DVR, Guide, Quality, Zoom, etc) - all buttons are white/enabled except for the Guide one - which is grayed out and disabled. Since there's no other guide option in this app - I have no way of accessing my tv's guide!

       

      How do I fix this? The guide works fine when I use the web browser sling player, and even on the Android phone app. It only seems to be disabled on the Fire TV app.

       

      Thanks!

      Frankie