3 Replies Latest reply: Jul 17, 2015 11:25 AM by johnffarley RSS

    setup cannot locate Slingbox PRO HD

    johnffarley

      I had a bad power supply so I changed it. Now, after resetting the slingbox, setup (slingbox.com/getstarted - from 32 bit IE on Win 8.1) cannot locate the slingbox. I can ping it from the same PC with no problem. Have recycled the PC/slingbox/router several times... no change.. Any ideas?

        • Re: setup cannot locate Slingbox PRO HD
          Samantha.Sling Apprentice

          Hello John,

           

          Is the computer that you are trying to set the Slingbox back up on hard wired to the same router as the Slingbox? If not, this would explain why you're not able to find the Slingbox on the network. You won't need to have the computer hardwired after the Setup process has been completed, of course. I would also check into your anti-virus on your computer (For example, Norton 360, Avast, et cetera), because sometimes they will close off the connection.

           

          Please let me know if this helps!

          Thank you!!

          --Samantha