1 Reply Latest reply: Jul 8, 2015 11:26 AM by evan.sling RSS

    video quality

    noplayj

      I have a Slingbox pro that I've had since 2009. I used to get high quality hd picture on my phone and now I don't. I just want an explanation of why I can't get it back. I have a Samsung Note 4 with lte, high speed internet 45mbps. With all the updates, I should be able to get better pic quality. And please don't tell me I don't have the settings right because I haven't changed a thing. Thanks

        • Re: video quality
          evan.sling Novice

          Hi Jesse!

           

          There could be a number of reasons why the quality isn't where it's supposed to be.  Often, it has something to do with the network connection either where the Slingbox is, or where it is being viewed.  I would take a look at this article, as it addresses the majority of these kinds of picture quality issues:

           

           

          I would also consider rebooting your router and Slingbox at home (unplug the Slingbox, reboot the router, and once the router is up, plug the Slingbox back in).  It could just be a simple matter of needing to reboot the system at home.

           

          Hope this is helpful!

           

          -Evan